Shipping Policy

Thank you for shopping with AuroLamp. We are committed to delivering your order as efficiently and safely as possible. Please review the shipping policy below.

If you have any questions about your order, please contact us .

Order Processing Time

• Processing Time: 1–5 business days
• Orders are processed Monday through Friday, excluding holidays
• Orders placed on weekends or holidays will be processed the next business day

Processing times may be extended during peak seasons or promotional events.

Shipping Time & Delivery Estimates

Delivery time may vary depending on destination, customs clearance, and local postal services.

Shipping Coverage

• We ship to most countries worldwide
• Remote areas may experience longer delivery times
• Additional fees may apply for remote or special delivery locations

Order Tracking

• You will receive a confirmation email with a tracking number once shipped
• Tracking information may become active within 24–72 hours
• Tracking updates may be delayed during holidays or peak seasons

Delivery Delays

Shipping delays may occur due to factors beyond our control, including:

• Customs inspections
• Weather conditions
• Transportation disruptions
• High seasonal demand

Order Cancellations

• Orders can be canceled before shipment for a full refund
• Orders cannot be canceled once shipped

Multiple Items Orders

• Items may be shipped together or separately
• You may receive multiple tracking numbers for a single order

Change of Shipping Address

Incorrect, Missing, or Damaged Items

Incorrect or Missing Items

• Order number
• Photos of the package and items received

Damaged Items

• Contact us within 3 days of delivery
• Provide clear photos of the damaged packaging and product

Claims submitted after 3 days may not be eligible for compensation.

Customs, Duties & Taxes